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JennPublished2007.jpg Q & A
 





METALS WHICH JENN PREFERS TO WORK WITH:

STERLING, GOLD, PLATINUM: All pricing on site is retail and based upon sterling silver jewelry, unless otherwise indicated... I'll gladly make any of my pieces in 14k, 18k gold or platinum, if possible. Prices will be based upon market value of metals at the time order is processed.

DOES JENN OFFER A WARRANTY WITH PURCHASES?

High quality craftsmanship and design... all jewelry purchases from Jenn Dewey Designs, jennsjewels.com (and affiliated galleries and websites), are covered against defects in materials & workmanship - the defective item will gladly be repaired for FREE or replaced. This warranty does not cover stone replacement, loss or damage due to neglect or normal wear.   A 48 hour money back guarantee is offered for non-custom items which are ordered online and shipped.  Call artist within 48 hours of receipt from shipper... a refund will be given upon receipt of returned item in original packaging, in new condition (unworn/undamaged).  An exchange will be offered in the event that the item has been worn... if irreparably damaged the artist retains the right to collect the retail value of the item, without a refund or exchange, due to loss of property.   Returns are not possible for custom designed pieces, all possible efforts will be made to accommodate the desires and adjustments to size/length for custom clients (read "Custom Work" below).   Alterations and repairs due to normal wear, or damage, will gladly be performed for a small fee... when repair is possible.

WILL JENN DO CUSTOM WORK BASED UPON MY IDEAS?

I do accept some commissions, custom design projects and repairs on a project by project basis... Custom designs, such as bridal and wedding jewelry pieces, tiaras or unique engagement rings, require a production time to approve designs and gems with you.  Then time to carve waxes or build, size, polish and set stones. Email me with your design ideas, metal preferences, gemstone preferences, date item must be completed and, if possible, your budget range for each piece of jewelry. Please include your email address and phone number, with best time to reach you. I'll then contact you to discuss further and determine if your project can be completed within time frame and budget given. I'll then email drawings and cost options... if the project is agreed upon by all parties, a 50% payment is required to begin. Upon completion and receipt of emailed photos, and prior to shipping, the final 50% will be due. Once the client receives his/her custom jewelry, if not satisfied the piece(s) may be returned for alterations (when possible) or a refund for the cost of materials used. Unfortunately, I am not able to refund labor and shipping fees for custom pieces.

WHAT ABOUT REPAIRING JEWELRY & WATCHES PURCHASED ELSEWHERE?         

I generally make it a rule to only repair pieces which I have made. I will consider taking in certain repairs if the original maker is unknown or no longer available.
I provide ring sizing, restringing/knotting of necklaces/bracelets, alterations and stone replacement, and recycling/melting down of your old gold to create a new piece of jewelery... feel free to drop me a line to discuss!

DOES JENN ACCEPT WHOLESALE & CONSIGNMENT ORDERS FROM RETAILERS?

Please email dewey.jenn@gmail.com to request pricing and/or consignment contract... or call 970.519.0021 and I'd love to speak with you!

CORPORATE GIFTS & PARTY FAVORS... Allow me custom design some "Logo" jewelry for your organization, business or event... remember to allow 6-8 weeks time for approval of drawings, budget and completion of a first run of a custom design order. Once the process and/or molds are made of your logo/design, you may reorder jewelry for your shop or event with a minimal turn around time!

Also, my sterling and colored gemstone Acorn Charms, Pendants, and Acorn Keyrings make meaningful, symbolic gifts for both men and women of any profession. Reminiscent of ancient Etruscan goldsmithing and symbolizing wisdom, truth, birth, life, fruitfulness and more. My Acorn Charms and Oak Leaf Pendants have been popular gifts for healthcare professionals, students, educators, client and employee gifts, baby shower favors, mothers, fathers and grandparents...

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